Frequently Asked Questions (FAQ)

What are the countries in which we send our products ?
Who is in our carrying company for parcels ?
What are shipping delays ?
What is the amount for shipping in metropolitan France ?
What is the amount for shipping in metropolitan Overseas France ?
What is the amount for international shippings ?
What VAT Rate is applyed for orders to ship in European Union ?
What VAT Rate is applyed for international shipping (Out of European Union) ?
What is the VAT Rate applyed for shipping in Overseas France ?
What is the delay to cancel my order and return products ?

What are the countries in which we send our products ?

Bababio, via the colissimo service of the post office, sends in all Europe as well as Switzerland and overseas France.

Who is in our carrying company for parcels ?

The deliveries are made via the "colissimo" service of French Post.

What are shipping delays ?

The available products in stock will be prepared and passed on to postal services within 24 hours.
The post office guarantees a delivery in France within 48 hours.

What is the amount for shipping in metropolitan France ?

Postal charges are offered for the deliveries in metropolitan France when your order represents an amount of at least 75€ for a 1 kg maximum weight.
In other cases, the amount of the contribution to costs of carrying corresponds to the following price lists :

What is the amount for shipping in metropolitan France Overseas ?

The amount of the contribution to costs of carrying corresponds to the following price lists :

What is the amount for International shippings ?

The amount of the contribution to costs of carrying corresponds to the following price lists :

What VAT Rate is applyed for orders to ship in European Union ?

For the sendings to individuals in the European Union, the applied VAT is the French one. If you are professional and have a VAT number, contact us.

What VAT Rate is applyed for international shipping (Out of European Union) ?

For the sendings except union and except FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES, the local VAT is not applied. It returns to the addressee to watch to pay taxes and possible rights during the reception of its parcel. To show the applicable real price lists for your zone of delivery, you just have to create an account, get connected and navigate in the online catalog.

What is the VAT Rate applyed for shipping in France Overseas ?

The rate applicable VAT is automatically adapted, according to the zone of delivery of products. It returns to the addressee to watch to pay taxes and possible rights (sea granting) during the reception of its parcel.
To show the applicable real price lists for your zone of delivery, you just have to create an account, get connected and navigate in the online catalog.

What is the delay to cancel my order and return products ?

The customer has Seven days as from the date of reception of order, to retract. For more details of the procedure to be followed, to refer to our general conditions of sale.